Reclaim Historic Water Charges

Challenging Water Companies with Envantage

Challenge your water company to secure refunds


Approximately 25% of companies have been routinely overcharged for water. Does this include your company?

Unlike your other utilities, the water industry in the UK is still largely run by regional monopolies. Although deregulation is underway, water supply has suffered from a lack of genuine competition, relatively poor customer service and over charging.

Despite this, the appeals process to secure refunds is an evidence based system with the burden of proof lying with the customer.

If you have been overcharged, supporting information has to be provided by you to the satisfaction of the water company. Water companies are also able to limit refunds in their favour, within their own charging scheme.

That’s why professional assistance with this process is cost-effective – and will substantially boost your chances of success.


How will you benefit?

By working with Envantage to challenge your water company, you can benefit from refunds, credit notes, reduction or cancellation of charges relating to factors such as:

  • surface water charges, water charges, trade effluent and non-return to sewer

  • leakage

  • meter size

  • incorrect tariffs and consolidated accounts


How the process works

We implement a strategy to maximise the potential savings for our clients. Technical evaluations of your water infrastructure will be completed and identify any anomalies within water company policy and actual charges. Legal challenges are made within The Water Act and The Statute of Limitations.

We often see an increase in refunds beyond existing water company policy. We employ the use of precedent against water companies to enhance outcomes for our clients.

Speak to one of our consultants today if you think your company might have been overcharged. We offer a transparent charging structure based on the principles of no-win no-fee.


Worked with another consultant?

Not all consultancies are able to maximise the refunds that can be gained.

Rather than being a negative, if problems have already been identified it usually means that there is good potential to realise those hard to get at savings which may have been overlooked.

We highly recommend that you approach us for expert assistance.


Get Started Today

If you think you may have been overcharged, or would like to investigate this possibility, don’t delay.

Envantage can help you take action and secure refunds.

To take your first steps, speak with one of our consultants today. Contact Envantage by calling 0800 054 2577 or email us at

Contact Us

Call: +44 (0) 800 054 2577


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