When and why to challenge water companies’ charges

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When and why to challenge water companies’ charges

Reclaim historic water charges and you could stand to recover thousands in business expenses you should never have been charged.

As a metered utility, you might imagine that business water bills are more likely to be accurate, but this is not always the case.

There are many reasons why the amount you are charged might not be a fair reflection of what you have actually used.

Some examples of this include:

  • Loss due to leakage that is not your liability.
  • Incorrect meter size and poor calibration.
  • Incorrect tariffs and consolidated accounts.

We find that companies have been charged incorrectly for their water usage in around one in four cases – a significant percentage that makes it well worth checking.


Reclaim unfair wastewater charges

As well as the water you use, businesses are routinely charged for the wastewater they produce – but the two quantities are unlikely to be exactly the same.

For example, if you use water in manufacture, routinely recover rainwater or grey water for reuse, or sell water as part of your products for transport off-site, your actual wastewater output might be much less than the amount of fresh water you draw from the mains.

There are a host of similar reasons why you might be mischarged for wastewater, including:

  • Surface run-off charges.
  • Trade effluent.
  • Non-return to sewer.

You can potentially claim back large amounts of money your business has paid out in previous years on wastewater charges, even if you were billed correctly for your fresh water consumption.


How to reclaim historic water charges

There are a few things to remember regarding how to reclaim historic water charges – and the most significant, probably, is the fact that the onus of evidence is on the customer.

Because of this, you need to prepare your case with good proof of why you have been mischarged in the past, which is something Envantage can help you with.

Water companies can also place certain limits on the refunds they offer, but again with Envantage’s help, we will seek to maximise any returns paid back to you.

We are able to reclaim historic water charges dating back over a number of years – so if you feel you have been mischarged routinely for a period of time, the total refund you might be able to claim could be considerable.

If you believe you have been unfairly charged for business water consumption, fresh water usage and/or wastewater disposal, call Envantage today for a consultation.


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