Skip to main contentWe’ve signed up to the RECCo Code of Practice, reinforcing our commitment to transparency, fairness, and putting clients first.
Envantage has always looked to put the customer first, committed to fairness, honesty, and transparency. Our core brand value is to work in partnership with our clients, listening closely to their needs, and using our knowledge and experience of the energy market to help secure the best possible solutions for their organisation.
In an industry that can be subject to poor customer service and questionable practices from some brokers, we’re proud of the long-standing relationships we‘ve built. Our clients value the time we invest in understanding their needs and how we work tirelessly on their behalf.
As a business, we are defined by a core set of principles that govern how we treat our customers and put their needs first. As a Third Party Intermediary, we have been part of the Energy Ombudsman’s Alternate Dispute Resolution scheme for brokers since 2022 and have recently strengthened our commitment to best practice by signing up to the Retail Energy Code Company’s (RECCo) voluntary Code of Practice for Non-Domestic Third Party Intermediaries. This Code of Practice has been produced and is administered by RECCo. This independent body administers the Retail Energy Code (the Ofgem-regulated energy code governing the retail aspects of the gas and electricity markets in Great Britain). Under the code, signatories commit to a series of principles:
- Transparency & Accuracy; ensuring clarity and accuracy in all client communications
- Transparent TPI Pricing & Product Information; making clear any associated fees for contracted services provided to the client
- Treating Customers Fairly; ensuring a competitive tendering process for all new energy contracts amongst suppliers
- Clear Route for Dispute Resolution; maintaining an identifiable complaints procedure which aligns with the minimum requirements set out by the Energy Ombudsman
- Appropriate Data Protection Arrangements; ensuring that all customer data is handled under all relevant data protection regulations, including the Data Protection Act 2018 (sometimes referred to as GDPR) and the marketing requirements of the Privacy and Electronic Communications Regulations (PECR).
- Training, Governance and Compliance; ensuring all staff undertake training in relation to the Code of Practice principles
Envantage fully supports the principles of RECCo’s TPI Code of Practice. While Ofgem has decided not to make the CoP mandatory at this time, we believe that raising standards drives greater trust, transparency, and accountability across the industry.. That’s why we are proud to back RECCo’s voluntary initiative, which we see as an important step towards better outcomes and stronger protections for all non-domestic energy customers.
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